Decision-making unplugged: the FT business intelligence supplement on keeping managers informed with key data.
Case studies include:
- Deltek, a US software consulting company, which sends critical reports to mobile devices. Example: to alert account managers on outstanding invoices.
- Britannia Airways switching to use PocketPCs to take customer and sales information, integrated with their back-end database.
"In the future, Mr Neale [product manager with Business Objects] envisages that executives who visit company plants with have real-time wireless access to key performance indicators and metrics. 'We may see an increasing move away from detailed paper-style reports to a "scorecard" that shows KPIs colour-coded red, green, [or] yellow, depending on their status, and an arrow that shows the trend,' he adds."
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