Mobile app use rising for blue collar workers and small businesses.
The report in The Register, also picked up at TheFeature, found "that over 30 per cent of companies had deployed specialised mobile devices for their blue-collar workers to use in the field, and about 20 per cent are planning significant wireless projects in 2005."
The benefits: "Now with mobile data devices in the hands of plumbers, maintenance staff, engineers and craft workers, customer service can be moved from the call centres to the doorstep allowing workers in the field to have access to the most up to date information and services helping to provide an overall better service for customers."
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